Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
How do I use avatars?
You can enable avatars for your Cbox at your Posting options page (under "Message options").
Once enabled, your users can upload their chosen images to any image hosting provider, and then enter the link to them in the email / url input box of your Cbox. Any URL ending .gif, .jpg or .png will be accepted.
Note that if you are accessing your Cbox over HTTPS, then your users' avatars will need to be hosted at a provider that supports HTTPS; otherwise, the browser will not show them.
Avatars will be resized by the browser. You can change the size of avatars with Premium Cbox by editing the CSS. The class that controls avatars is called .pic
. Edit the width
and height
properties to change the dimensions.
To integrate avatars with your user system, see Extended Integration at your User Integration page.
What is Moderated chat and voice permission?
A Moderated Cbox requires that messages be manually approved before they are published.
Normally, all users can post to your public Cbox, and everyone can see their messages. If you enable Moderated chat, then only voiced users can post directly. Unvoiced users' messages are redirected to a special channel where moderators can view and approve them.
This setting enables proactive moderation. It's important if you are concerned about your platform's brand but still want your Cbox to be publicly-accessible. It's also useful if you host live chats where you may want to control the volume and relevance of published messages by accepting only the ones you want, and at the appropriate time.
Using Moderated chat
For testing, it's helpful to open another instance of your Cbox in an incognito/private tab. This allows you to log in as a guest in one tab and as a Mod in the other.
When you enable this setting, a shadow channel is created. Regular users cannot access it, but a Mod or Admin user on the public Cbox will see a "mod channel" link or "thumbs up" button. Clicking this button opens the shadow channel, and shows any messages that are awaiting approval. These messages can be published (i.e. re-posted) to the public Cbox by clicking the [a]/"tick" button in the mod tools next to each message.
Voice permission
Note that when users register they do not automatically get voice. So, if you have existing registered users, before you enable Moderated chat, you might first want to voice them.
Mods and admins always have voice. This means they can always post directly to your public Cbox. Registered users (other than mods and admins) can be voiced and unvoiced from within your Cbox by clicking the [v]/"plus" button in the mod tools next to their messages. Unregistered guest users cannot be granted this permission, however.
Voice permission grants a user direct publication access to your Cbox, without any of the special permissions of mods or admins. It is useful in cases where the user is trusted and/or conversation established.
Moderated channels
Moderation works in conjunction with channels, too. The global setting controls whether new channels are created in Moderated mode or not. The per-channel setting is maintained even if the global setting is later changed.
How do I cancel my automatic billing?
If you are a paid customer with a recurring payment profile (or subscription) at PayPal, then you can cancel it at any time. Your Cbox will not automatically be closed and if you have remaining credit it will continue to work. You will be able to upgrade or renew again manually — this is useful if you want to switch to a longer term.
Cancel an active payment profile with the following steps:
- Go to PayPal.com and sign in.
- Go to "Activity" for your transaction history.
- Search for the email address "paypal@cbox.ws".
- You should see your latest payment to Cbox. Click to view its details.
- Locate the link to the profile or subscription on the payment details page.
- From the recurring profile details, you will be able to cancel your subscription.
If you do not see a link to the profile or subscription from the payment details page, then it may have been a one-off payment with no associated automatic billing.
How can I add emoticons?
Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.
You can control the size and other layout properties of emoticon images using CSS.
To add a new emoticon, simply click the Upload button and then select the image file, either from your device, or by pasting in a URL. Formats supported are GIF (including animated GIF), JPG, and PNG.
Each emoticon needs a shortcut code, so that users can simply type the code to insert the emoticon. This code can be anything you like, but it's recommended to use a common prefix/suffix to avoid conflicts with ordinary words in conversation. For example, :hello:
will not conflict with "hello world". After clicking Save, your new emoticon(s) will be available immediately in your Cbox.
Can I create moderators or administrators?
Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.
You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.
To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.
After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.