Help & Support

Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.

Unfortunately, some web hosts don't support Cbox (including MySpace, Friendster, and others). If you install your Cbox and all you see is code, or nothing at all, your host may not be allowing the HTML code that Cbox needs.

Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!

Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.

If you have a Premium Cbox you can even edit CSS directly.

If you have lost your username or password, visit this page, enter your email address, and your username and password will be emailed to you. Copy and paste (Ctrl+C to copy, Ctrl+V to paste) those details directly into the control panel log in form to ensure that there are no typos.

This is the message that shows when your Cbox is accessed from an address other than the one specified at your Publish page, when you have the option "Allow access only at this address" enabled.

A common reason for this to happen is that you have entered an address that is more specific than it needs to be – for example, including the "www." at the beginning when your visitors don't need to include that to reach your website. Most of the time "mysite.com" works just as well as "www.mysite.com", but if you have specified "www.mysite.com" as the only address to allow access at, then Cbox will show an error when you arrive at your site via "mysite.com".

The solution is to simplify the address so it covers all the legitimate routes to your page, or turn off the option "Allow access only at this address."

If you have a Premium Cbox, you can create a moderator account for yourself here, and then ban people with one click after logging in at your Cbox.

To unban users, go to your Bans page, select the bans you want to remove and click the "Unban" link.

To ban users whose IP addresses change, select the user on your Bans page and click the "Strengthen" link. You can click it twice for maximum strength. However, note that strong bans may affect other people who are using the same ISP.

You can ban a name by reserving it. To reserve a name, register it at the Registered users page, but without a password. This will create a name that cannot be used by anyone.

Note that if users can register their own names on your Cbox or if it's not required that users be registered to post, then users can circumvent name bans by changing their names. It may be more effective to ban the user's IP address, which you can do at the Messages page or manually at the Bans page in your control panel.